WE SHIP WORLDWIDE 🌏
We offer FREE shipping for all AU & NZ orders over $100AUD and international orders over $125AUD.
All orders are dispatched by the following business day. Please note that during sale and peak periods, dispatch may take up to 2 business days. Estimated shipping times are from the day after dispatch and do not include weekends, public holidays or customs delays. Orders containing one or more pre-order items will be shipped together once the pre-order item becomes available.
If you would like the in-stock items to be shipped out first, please reply to your order confirmation email to request this.
Once your order has been shipped, an email confirmation will be sent to you with tracking information.
AUSTRALIA & NEW ZEALAND ORDERS:
AUSTRALIA
| Service |
Est. delivery time
|
Orders under $100AUD |
Orders over $100AUD |
| Standard shipping | 3-8 business days | $6.95 | FREE |
| Express shipping | 1-5 business days | $12.95 | $6.95 |
| Metro courier express | 1-2 business days | $19.95 | $14.95 |
NEW ZEALAND
All standard shipping orders are shipped via DHL eCommerce and all express shipping orders are shipped via DHL Express.
| Standard shipping |
Orders under $100NZD |
Orders over $100NZD |
| 5-8 business days | $9.95NZD | FREE |
| Express shipping | Orders under $200NZD |
Orders over $200NZD |
| 2-4 business days | $14.95NZD | $7.95NZD |
INTERNATIONAL ORDERS:
All standard orders are shipped via DHL eCommerce and all express orders are shipped via DHL Express. Duties and taxes are included in the price for New Zealand, USA, Canada, UAE and the UK.
Please note: only standard services can be shipped to PO boxes
USA & MEXICO
| Service |
Est. delivery time
|
Orders under $80USD |
Orders over $80USD |
| Standard shipping | 8-12 business days | $6.95USD | FREE |
| Express shipping | 3-5 business days | $16.95USD | $6.95USD |
CANADA
| Service |
Est. delivery time
|
Orders under $110CAD |
Orders over $110CAD |
| Standard shipping |
8-15 business days
|
$9.95CAD | FREE |
| Express shipping |
3-5 business days
|
$19.95CAD | $9.95CAD |
UNITED KINGDOM
| Service |
Est. delivery time
|
Orders under £65GBP |
Orders over $£65GBP |
| Standard shipping | 8-18 business days | £6.95GBP | FREE |
| Express shipping | 3-5 business days | £16.95GBP | £6.95GBP |
United Arab Emirates, Austria, Belgium, Brunei, China, Denmark, France, Germany, Greece, Hong Kong, Indonesia, Italy, Japan, Macao, Malaysia, Netherlands, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand & Vietnam
| Service |
Est. delivery time
|
Orders under $125AUD |
Orders over $125AUD |
| Standard shipping | 8-18 business days | $9.95AUD | FREE |
| Express shipping | 3-5 business days | $19.95AUD | $9.95AUD |
REST OF WORLD
| Service |
Est. delivery time
|
Orders under $125AUD |
Orders over $125AUD |
| Standard shipping | 10-22 business days | $9.95AUD | FREE |
| Express shipping | 3-6 business days | $59.95AUD | $59.95AUD |
TRACKING:
All orders sent with Auspost can be tracked here with the tracking number found in your shipping confirmation email.
Once your order has been shipped, an email confirmation will be sent to you with tracking information.
Purchases that are made after 12pm (AEDT/AEST) on weekdays and all orders on weekends and public holidays will be processed on the following business day.
DUTIES AND TAXES
Duties and taxes are included in the price for Australia, New Zealand, USA, Canada, UAE and the UK.
Some countries require duties and taxes to be paid upon delivery depending on each countries' duty policy.
UNCLAIMED PACKAGES:
Parcels that have been attempted to be delivered but is not claimed by the customer within the allocated time frame, will generally be returned to us by your local postal service. In this situation, the customer will be liable for the return shipping charges. Once the parcel is returned to our team, a gift card to the value of the order items minus the original+return shipping cost will be issued to the customer.
FAILED DELIVERIES & INCORRECT DETAILS:
Failed delivery due to incorrect, absent or misspelt postal addresses are at the fault of the customer and therefore not covered by shipping insurance.
A replacement or refund cannot be sent in these instances. If the package is delivered to an incorrect address, the customer will need to contact the courier to attempt to retrieve the package. If the package is returned to our warehouse, a store credit will be issued minus a $15AUD handling fee + return shipping costs once the package is returned.
| Country | Return shipping cost |
| Australia + New Zealand | $8AUD |
| International | $15AUD |